One week into InfoPeople’s online course, “eReaders: Practical Help For Patrons,” I’m seeing a pattern: high patron interest in ebooks, high patron frustration with the processes and their devices, high awareness by library staff that we should be able to offer patrons more help, and high frustration on the part of staff with their unfamiliarity with the growing number of different e-reading devices.
In fact, that pattern mimics what’s going on at my library. We’ve coped by hiring Library Technical Assistants whose main job is helping patrons with the online public computers, and helping with other technical issues – like e-reader help.
I’ve already gained two very important pieces of information: a picture-chart of all the available e-readers, and a tip that the user manuals for most e-readers are findable online. If the next three weeks continue as the first has begun, this will be a very worthwhile course.