As we work through our 27 Things, we’re beginning to see them applied to library service enhancements. For example,
- As an experiment, our collection manager is soliciting comments on a new (to SPL) product by placing description and link on a wiki page (week 7) and inviting staff to try the product and add a comment to the wiki. This is actually much better than sending email comments to one person, because everyone can see all the comments and consider things they might have missed.
- At least one library has set up a Twitter account (week 10) and is tweeting information about its public programs.
- Another library has embedded an enticing video (week 9) into the online event calendar inviting families to attend a toddler program.
None of this would have happened if staff hadn’t been encouraged to try those Things and discover they are not so daunting, after all! Good stuff!