The Marketing department and the web team released the draft web site today for staff to play with. It looks great and is certainly more modern than our existing web site! However, things have been shifted around and appear in unexpected places, which will require an adjustment on the part of staff. Before sending in my thoughts, I need to click all the links and try to understand the placement logic.
The one-word categories on the new page remind me somewhat of our first web site, which had some usability issues. In retrospect, that site doesn’t seem so hard to understand now, though patrons found it very difficult at the time. The most frequent question was, “Where’s your catalog?” Users are more sophisticated now. It’s staff, that uses the web site frequently and on autopilot, that will need to work on retraining themselves on the new web site structure.